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SHIPPING POLICY

 

 We aim to dispatch each order and make sure it is delivered within the given estimated dates. We work hard to keep the client updated if any delays occur.  

Shipping Destinations and Delivery time:

For Express Shipping. we ship using the following companies or equivelent, such as UPS, DPD, DHL. 

  • For Portugal and Spain delivery within 3-5 business days.

  • For the Portuguese and Spanish Islands we ship once per week every Friday. it takes 7-10 working days to deliver

  • For European countries delivery within  3-5 working days.

  • For the United states of America delivery upto 14 working days.

  • For the rest of the world depnding on your location it could take up to 21 working days.  

For Standard Shipping by Post. we ship using the Portuguese post office CTT.

  • For Portugal and Spain delivery within 5-7 business days.

  • For the Portuguese and Spanish Islands we ship once per week every Friday. it takes 7-10 working days to deliver

  • For European countries delivery within  7-14 working days.

  • For the United states of America delivery upto 21 working days.

  • For the rest of the world depnding on your location it could take up to 30 working days.  

Kindly note:

  •  We offer Free Shipping for Portugal and Spain including the islands.

  • During busy periods such as Christmas and/or any promotional Sales this lead time can increase. You contact us if you are in a rush for your order as we will do everything we can to help you meet your deadlines.

  • if you are located within the EU and/or USA and you are not listed in our shipping addresses please contact us. We will provide you with shipping details and prices to your destination. 

  • If you are a professional and your are requesting a preorder, production, delivery value and time will be discussed and agreed with you via email. Contact us directly to info@artisanbymf.com

What happens after your place an order:

after you successfully place the order , your order is shipped within 48hrs from the purchase time. we will provide you with a tracking number to track your order.

If you choose shipping by Express Shipping the contracted courier will be in touch directly with you regarding the delivery window. If this delivery slot is inconvenient for you, please reply to the courier directly to arrange a more suitable time. Make sure that you leave us with a valid contact number for the courier to contact upon delivery. If for any reason the courier fails to reach you, and the package gets returned due to not answering their call, or failing to pick up your package from the drop point, we will be happy to send you the item again, however extra shipping charges will be applied.  

If you choose shipping by Standard Shipping by Post depending on your destination you will need to check with your local post office for the delivery. you may receive a note in your mail box to pick up the package from the closest post office.  Make sure that you leave us with a valid PO box, email and a contact number for the courier to be able to reach out to you. If for any reason the courier fails to reach you, and the package gets returned due to not answering their call, emails, or failing to pick up your package from the drop point, we will be happy to send you the item again, however extra shipping charges will be applied.  

Professionals - Wholesale:

Once your order has been placed. We calculate weight/volume of the products, the cost of shipping will be accurately calculated and sent for your approval via written.Therefore, please be aware that we may request the shipping funds once your order is ready for dispatch. Once your order process is complete,  the contracted courier will be in touch directly with you regarding the delivery window. If this delivery slot is inconvenient for you, please reply to courier directly to arrange a more suitable time. If you receive the items damaged please inform us within 48 hours of receipt by writing us an email to info@artisanbymf.com include images of the damaged item/s and of the status of the boxes that you have received. Our items are insured and we shall compensate you. Failure to inform us within 48hours, we will no longer be able to compensate you.  Kindly read RETURN AND EXCHANGE POLICY. as well as DAMAGED ITEMS POLICY.  

Feel free to email us on info@artisanbymf.com for an exact quote before you place your order. 

RETURN & EXCHANGE POLICY

You have the right to cancel/return your order at any time within 24hrs from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify us via email at info@artisanbymf.com if you wish to cancel or return your order within this time period.  You then have a further 14 days from the date you notify us of your cancellation to return your order.

A refund or a credit note with the order value will be issued to the value of the item(s) returned if the request is within mentioned period of time. 

Note the following:

  • Refunds and/or credit notes will not be accepted and/or issued on any bespoke, preorder/customised/made for you item(s). 

  • Professional - Wholesale Refunds are acceptable on what we have in stock. we don't accept returns or refunds on preorder made for you. 

  • Shipping costs and handling fees will be deducted from refund and/or credit notes.

  • The cost of return postage is the buyers responsibility. If the courier looses or damages the product then we can not issue a refund. therefore, we recommend that you insure the product to get compensated by your courier insurance. 

  • Refund will not be issued if we receive the item damaged. you can always insure the item to guarantee yourself the value through the insurance company. Ask you courier about it. 


We ask you to use a tracked and insured courier as we cannot be responsible for any loss or damages to your item on the return journey. They must be packed with care in their original packaging and arrive back to us in a saleable condition.
If you are returning a table lamp we request that you use the original box and do not use any extra packaging inside. The boxes we use are especially made for us, making them strong and almost indestructible.  Extra packaging inside the parcel can often dent the lampshades during transit.

Once your order arrives safely at our store we will issue a refund / credit note.

Please make sure you put all your details in the box including your name and order number. Failure to do so will result in a delay in processing your refund and/or credit note.

We request that you do not return the items until you have contacted us first.  Please email info@artisanbymf.com

If your item gets lost with the transport company or arrives to you damaged you must inform us within 48 hours of receiving the delivery. Please include your name, order number and attach to the email images of the box from outside and images to damaged item. we do have insurance coverage only on Express Shipping and we shall compensate you on the order value. If you exceed the 48hours to informing us, we will not be able to compensate you. 

we do not have insurance coverage on the Standard Shipping by Post, therefor we will not be able to compensate you if your item gets lost with the post company or arrives to you damaged. you will need to follow up directly with your local post office. 

We request that you do not return the items until you have contacted us first.  Please email info@artisanbymf.com

 DAMAGED ITEMS POLICY

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