SHIPPING POLICY

We ship to EU countries and United states of America.

** if you are located within the EU and/or USA and you are not listed in our shipping addresses please contact us to provide you with shipping details and prices to your destination. 

 

COVID-19 DELIVERY UPDATE

Due to the issues and delays caused by the current pandemic we have had to increase our lead-time from 3- 5 days delivery via UPS to approximately 7-10 days for all of our products.
Thank you for your patience and understanding.

 

Artisan by MF, is a small company who sincerely care for each order received. We aim to dispatch each order and make sure it is delivered within the given estimated dates. We work hard to keep the client updated if any delays occur.  During busy periods such as Christmas and/or any promotional Sales this lead time can increase to 14 working days. Please contact us if you are in a rush for your order as we will do everything we can to help you meet your deadlines.

* Our Free Shipping Offer is made for Portugal and Spain, once orders are processed, you will get your tracking number within 48 hrs. For Portugal and Spain we deliver in 3-5 business days.
For all
 other listed European countries we deliver in 4-7 working days.

For the United states of America we deliver in 10 - 14 working days

the contracted courier will be in touch directly with you to let you know your tracking number and one hour delivery window. If this delivery slot is inconvenient for you, please reply to courier directly to arrange a more suitable time.

For Wholesale Shipping: International Shipping charges will be estimated via written. Once your order has been placed and we know the size and weight/volume of the products, the cost of shipping will be accurately calculated. Therefore, please be aware that we may request the shipping funds once your order is ready for dispatch. Please feel free to email us on info@artisanbymf.com for an exact quote before you place your order.

RETURN & EXCHANGE POLICY

You have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify us via email at info@artisanbymf.com if you wish to cancel your order within this time period.  You then have a further 14 days from the date you notify us of your cancellation to return your order.

A credit note will be issued to the value of the item(s) returned if the request is within mentioned period of time. 

Refunds and/or credit notes will not be issued on any bespoke, customised/made for you item(s). 

Shipping costs will be deducted from refund and/or credit notes .

The cost of return postage is the buyers responsibility.


We ask you to use a tracked and insured courier as we cannot be responsible for any loss or damages to your item on the return journey. They must be packed with care in their original packaging and arrive back with us in a saleable condition.
If you are returning a table lamp we request that you use the original box and do not use any extra packaging inside. The boxes we use are especially made for us, making them strong and almost indestructible.  Extra packaging inside the parcel can often dent the lampshades during transit.

Once your order arrives safely at our store we will issue a refund / credit note.

Please make sure you put all your details in the box including your name and order number. Failure to do so will result in a delay in processing your refund and/or credit note.

If your item arrives with you damaged or faulty you must inform us within 48 hours of receiving the delivery. Please include your name, order number and images of the damaged item.

We request that you do not return the items until you have contacted customer services first.  Please email info@artisanbymf.com