Artisan by MF, is a small company who care for each order received. We aim to dispatch each order and make sure it is delivered within the given estimated dates. We work hard to keep the client updated if any delays occur.
Shipping Destinations and Delivery time:
We ship to EU countries and United states of America through private couriers such as UPs, DHL, DPD and others
For Portugal and Spain delivery within 3-5 business days.
For European countries delivery within 4-7 working days.
For the United states of America delivery within 10 - 14 working days.
* We offer Free Shipping for Portugal and Spain.
** During busy periods such as Christmas and/or any promotional Sales this lead time can increase to 14 working days. Please contact us if you are in a rush for your order as we will do everything we can to help you meet your deadlines.
*** if you are located within the EU and/or USA and you are not listed in our shipping addresses please contact us. We will provide you with shipping details and prices to your destination.
**** IF you are a professional and your are requesting a preorder, production and delivery time will be discussed and agreed with you via email.
What happens after your place an order:
after you successfully place the order , your order is shipped within 48hrs from the purchase time. we will provide you with a tracking number to track your order.
the contracted courier will be in touch directly with you regarding the delivery window. If this delivery slot is inconvenient for you, please reply to courier directly to arrange a more suitable time.
Professionals - Wholesale:
Once your order has been placed and we know the size and weight/volume of the products, the cost of shipping will be accurately calculated and sent for your approval via written.Therefore, please be aware that we may request the shipping funds once your order is ready for dispatch. Once your order process is complete, the contracted courier will be in touch directly with you regarding the delivery window. If this delivery slot is inconvenient for you, please reply to courier directly to arrange a more suitable time.
Please feel free to email us on email@example.com for an exact quote before you place your order.
RETURN & EXCHANGE POLICY
You have the right to cancel your order at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify us via email at firstname.lastname@example.org if you wish to cancel your order within this time period. You then have a further 14 days from the date you notify us of your cancellation to return your order.
A credit note with the order value will be issued to the value of the item(s) returned if the request is within mentioned period of time.
Note the following:
Refunds and/or credit notes will not be issued on any bespoke, customised/made for you item(s).
Professional - Wholesale Refunds are not acceptable.
Shipping costs will be deducted from refund and/or credit notes .
The cost of return postage is the buyers responsibility.
Refund will not be issued if we receive the item damaged. you can always insure the item to guarantee yourself the value through the insurance company. Ask you courier about it.
We ask you to use a tracked and insured courier as we cannot be responsible for any loss or damages to your item on the return journey. They must be packed with care in their original packaging and arrive back with us in a saleable condition.
If you are returning a table lamp we request that you use the original box and do not use any extra packaging inside. The boxes we use are especially made for us, making them strong and almost indestructible. Extra packaging inside the parcel can often dent the lampshades during transit.
Once your order arrives safely at our store we will issue a refund / credit note.
Please make sure you put all your details in the box including your name and order number. Failure to do so will result in a delay in processing your refund and/or credit note.
If your item arrives with you damaged or faulty you must inform us within 48 hours of receiving the delivery. Please include your name, order number and images of the damaged item.
We request that you do not return the items until you have contacted customer services first. Please email email@example.com