CUSTOMER CARE
Here you won't find automated answers. Our team is with you along the way with real time response to all your queries.
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- Live Chat
We offer Our Live chat for you to be able to answer to any clarification regarding our shop. Through the live chat we can serve as shopping assistants. For any questions regarding your order or refund please write us an email to info@artisanbymf.com
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- Emails
When you write us, you will receive a personalised response from our team, who carefully go through each and every email and respond to your query. If you are writing us regarding any issue with your order please provide your oder number on the subject and on the body of the email. If your order have arrived damaged please include clear photos in the email as well as detailed explanation so we are able to assist you faster. ( Also regarding damages/ returns and refunds please return to our refund policies)
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- Live Issue Tracking
When you write us regarding any issue, we report it and actively work on solving our clients problem while keeping our clients notified and updated in every step of the way.
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** During rush seasons we might be delayed in responding to you, but rest assure we will respond to you as soon as we can.
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PRIVACY & SAFETY
In order for us to process your order Artisan by MF need to capture certain details about the order and about you. When you register and use this site you will be asked to provide certain information such as your contact details. We will only collect and use information in accordance with data protection laws and as specified in this Privacy Policy.
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Artisan by MF will never disclose customer information to third parties for marketing purposes.
If you would like to access, delete or amend your details at any time, please contact us at info@artisanbymf.com
artisan by MF does not store the credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers.
Cookies:
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Like most online retailers Artisan by MF makes use of cookies. A cookie is a small amount of data which is stored by your browser and your computer’s hard drive they cannot read any information on your computer hard drive and they cannot spread viruses. Cookies allow us to recognise you, your preferences and how you use this website, they also save you from re-entering information when you return to the site.
We also collect anonymous information for use with Google Analytics which enables us to analyse our website traffic and help us to improve the user experience. This can help us improve our service to you.
By using and browsing this website, you consent to cookies being used in accordance with our terms and conditions. If you do not consent, you must disable cookies or refrain from using this site.
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WHOLESALE and B2B INQUIRIES
Looking to sell Artisan by MF collection in your store or for your project?
Our professional community is growing more and more, our products are sold to retailers, architects and interior designers nationally and internationally in places like; New York City, California, Virginia, Netherlands, Belgium, Germany and France. Our collection is available to trade with competitive lead times.
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And since we locally produce our products, we have been privileged on customising quantities of Cushions and Poufs for boutique hotels, Airbnb and commercial projects. if you owns a store or if you are a professional and you have a project let us know and we will help you accomplish your vision.
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write us to info@artisanbymf.com
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Bank Transfer
- MBway ( Portugal only )
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