PREAMBLE
1. The general sales conditions are agreed between Almuhtaseb & Ferreira, Lda., with registered office
Rua doutor Ilidio Sardoeira, Nº12, 4400-107 Vila Nova de Gaia, tax identification number 515 952 540 and contact +351 925195580, hereinafter referred to as “Artisan by MF“ and the people who wish to carry out
purchases through the website www.artisanbymf.com, hereinafter referred to as "buyer".
2. The parties agree that purchases made through the website www.artisanbymf.com will be regulated
exclusively by these terms to the exclusion of any conditions previously available on the website.
CUSTOMER CARE
Here you won't find automated answers. Our team is with you along the way with real time response to all your queries.
- Live Chat
We offer WhatsApp Live chat for you to be able to answer to any clarification regarding our shop. Through the live chat we can serve as shopping assistants. our working hours are from Mon-Fri. from 9am until 6 pm.
For any questions regarding your order or refund please write us an email to info@artisanbymf.com.
- Emails
When you write us, you will receive a personalised response from our team, who carefully go through each and every email and respond to your query. If you are writing us regarding any issue with your order please provide your oder number on the subject and on the body of the email. If your order have arrived damaged please include clear photos in the email as well as detailed explanation so we are able to assist you faster. ( Also regarding damages/ returns and refunds please return to our refund policies)
- Live Issue Tracking
When you write us regarding any issue, we report it and actively work on solving our clients problem while keeping our clients notified and updated in every step of the way.
Kindly note that during rush seasons we might be delayed in responding to you, but rest assure we will respond to you as soon as we can.
PRIVACY & SAFETY
In order for us to process your order Artisan by MF need to capture certain details about the order and about you. When you register and use this site you will be asked to provide certain information such as your contact details. We will only collect and use information in accordance with data protection laws and as specified in this Privacy Policy.
Artisan by MF will never disclose customer information to third parties for marketing purposes.
If you would like to access, delete or amend your details at any time, please contact us at info@artisanbymf.com
artisan by MF does not store the credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers.
Cookies:
Like most online retailers Artisan by MF makes use of cookies. A cookie is a small amount of data which is stored by your browser and your computer’s hard drive they cannot read any information on your computer hard drive and they cannot spread viruses. Cookies allow us to recognise you, your preferences and how you use this website, they also save you from re-entering information when you return to the site.
We also collect anonymous information for use with Google Analytics which enables us to analyse our website traffic and help us to improve the user experience. This can help us improve our service to you.
By using and browsing this website, you consent to cookies being used in accordance with our terms and conditions. If you do not consent, you must disable cookies or refrain from using this site.
Review and Customer Feedback Cookies
We use review and customer feedback cookies, pixels, tags, or similar technologies from third-party review platforms such as Google Customer Reviews, Trustpilot, Fera, or similar providers.
These technologies may be used to:
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show customer review widgets and star ratings on our website;
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invite customers to review their purchase after checkout;
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verify that a review request relates to a genuine order;
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prevent fraudulent or duplicate reviews;
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measure the performance of our review invitations;
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remember review-related preferences or activity.
These cookies are not strictly necessary for the website to function. Where required by law, they will only be placed after the visitor has accepted the relevant cookie category, such as “Reviews,” “Functional,” “Analytics,” or “Marketing,” depending on how the cookie banner is configured.
Visitors can change or withdraw their cookie consent at any time through the cookie settings available on our website.
WHOLESALE and B2B INQUIRIES
Looking to sell Artisan by MF collection in your store or for your project?
Our professional community is growing more and more, our products are sold to Professionals and to Elite Projects nationally and internationally in places like; Portugal, Spain, Italy, Netherlands, Belgium, Germany, France and the united kingdom.
And since we locally curate and hand-finish our products, we have been privileged on handcrafting table lamps, jars and functional artisanal objects, customising Poufs for winery bed and breakfast, boutique hotels, Airbnb and commercial projects. if you are a professional and you have a project let us know and we will help you accomplish your vision.
write us to info@artisanbymf.com
PRICES
Prices are in Euros, with fees and taxes included, considering the VAT rate in force on the date of payment for the order.
Customer Reviews, Review Invitations and Third-Party Review Tools
After a customer places an order with Artisan by MF, we may invite the customer to leave a review about their purchase experience and/or the product purchased. These review invitations help us improve our service, show verified customer feedback, and build trust with future customers.
To manage and display customer reviews, we may use trusted third-party review platforms, including Google Customer Reviews, Trustpilot, Fera, or similar review-service providers.
Depending on the review tool used, we may share limited order-related information with these providers, such as:
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customer name;
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customer email address;
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order number or order ID;
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product purchased;
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delivery country;
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estimated delivery or purchase date;
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review content, rating, photos, or videos, only when voluntarily submitted by the customer.
For Google Customer Reviews, customers may be shown an opt-in request after checkout. If the customer chooses to opt in, Google may send a review survey after the order has been delivered.
For other review platforms, we may send or trigger a neutral review invitation after purchase. These invitations are not intended as marketing communications and are used only to request feedback about a genuine purchase experience. Customers may unsubscribe or opt out from review invitations where this option is provided.
Review platforms may also use cookies, pixels, tags, local storage, or similar technologies to display review widgets, verify review invitations, prevent fraud, measure performance, and remember review-related activity. Where required by law, non-essential cookies and tracking technologies will only be activated after the customer has given consent through our cookie banner or cookie settings.
When a customer submits a review, the review, name or display name, star rating, images, videos, and written comments may be published publicly on our website and/or on the third-party review platform. Customers should avoid including private, sensitive, or unnecessary personal information in public review content.
The third-party review providers process personal data according to their own privacy policies and, where applicable, their data processing agreements with us. We encourage customers to read the privacy policies of the relevant review platform before submitting a review.
Customers may contact us at any time to ask questions about review invitations, withdraw consent where applicable, or request the exercise of their data protection rights.